Hotspot Help

Troubleshoot possible issues you’re having

Hotspot Status Window

If you’re lost the hostspot status window, try this to bring it back

Search Voucher

Got a hotspot voucher? Search for the code here

Remote support

You might get asked to go here by one of our support specialists

What’s my IP

Find out what your IP address is (opens a new tab/window)


We provide regular onsite visits to service and empty the terminals to guarantee minimal complications.

Fully trained local service agents in each region for emergency call-outs.

A 0800 free phone is provided for trouble shooting and quick support for you and your guests.

Sites are monitored by remote access to check and view revenue, usage, change the home-page and perform updates.

As IKS own all the products installed, we will replace all damaged equipment at no cost to you, all we ask is that you keep the kiosk area clean and let us know of any issues that may arise